Refund and cancellation policy
Legal

Refund & Cancellation Policy

How refunds and cancellations are handled for paid RIED services.

This page is a working draft prepared for RIED Pvt. Ltd. and has not yet been reviewed by a lawyer. It is also written ahead of RIED's final services and pricing list, so the specific windows and examples below should be revisited once that list is finalised, and the whole page checked by legal counsel before real payments go live.

Last updated: 22 July 2026

1. Scope of This Policy

This Refund & Cancellation Policy applies to paid services and packages purchased directly through the RIED Pvt. Ltd. ("RIED", "we", "us") website at ried.co.in — for example Incorporation Support, Grant Readiness, Scale-Up, or Legal Services packages. It does not cover free activities such as the Idea Quest assessment, enquiry form submissions, or scheduled discovery calls, which carry no charge.

2. General Policy

Because RIED's services are advisory and execution-based (time, expertise, and often third-party filing fees are committed as soon as work starts), refunds are handled as follows:

  • Before work begins: If you cancel before RIED has started any work on your engagement, you are eligible for a full refund, minus any payment gateway charges already incurred.
  • After work has started: Once RIED has begun work (research, filings, drafting, or advisory sessions), fees for the portion of work already completed are non-refundable. Any unused/undelivered portion of a package may be refunded on a pro-rata basis, at RIED's discretion.
  • Statutory or third-party fees: Government filing fees, stamp duty, or other third-party charges already paid on your behalf are non-refundable once submitted to the relevant authority.

3. Cancellations

To cancel a purchased service or a scheduled consultation, email hello@ried.co.in with your order details, or use the cancellation link in your booking confirmation, at least 48 hours before any scheduled session where applicable. Cancellations made after work has begun are handled per Section 2 above.

4. How to Request a Refund

Email hello@ried.co.in with your order/payment reference and the reason for your request. We aim to acknowledge refund requests within 2 business days and resolve them within 7–10 business days of approval.

5. Refund Method & Timelines

Approved refunds are issued to the original payment method used at checkout via our payment partner, Razorpay. Depending on your bank or card issuer, it may take 5–10 additional business days for the refund to reflect in your account after it is processed on our end.

6. Disputes & Chargebacks

If you believe a charge was made in error, please contact us directly first at hello@ried.co.in so we can resolve it quickly, before raising a dispute with your bank or card issuer.

7. Changes to This Policy

This policy may be updated as RIED's services and pricing are finalised. The "Last updated" date above reflects the most recent revision.

8. Contact Us

For any refund or cancellation query, reach us at hello@ried.co.in or +91 85300 92569.

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